Delivery Information
Shipping Destinations
UK Mainland – Free Delivery on orders over £180 ex VAT
The UK Mainland includes England, Scotland, and Wales. Orders below £180 will incur delivery charges of £9 Ex VAT.
UK Mainland (Pallet Delivery) – Free deliveries on orders over £800 ex VAT
Pallet Deliveries for orders under £800 will incur delivery charges based on your postcode and weight of the items.
Orders up to on free delivery offer are calculated based on weight and size of the items at the checkout stage on the website.
Note:
At the moment deliveries are only available for UK Mainland. We currently do not accept orders from the Republic of Ireland, Northern Ireland, Scottish Highlands, Isle of Wight, Scottish Islands, Channel Isles, Isle of Man, and Scilly Isles.
Free Local Delivery
Free Next day local delivery is available to the following areas of Leicester: LE1, LE2, LE3, LE4, and LE5 for orders over £150 ex VAT.
For Local Delivery at checkout select the following:
Delivery method → Local Leicester Delivery
Delivery Timescales
Orders are processed and dispatched within 24-72 hours of the order being placed and paid.
Orders for the UK Mainland will be delivered in 3-5 working days from the day of dispatch.
Deliveries are made between 8am – 6pm and will be made by DPD Local / Parcelforce / APC Overnight, who provide a one-hour delivery window on the day of delivery.
Please note tracking is not available on pallet deliveries or private courier options. We can of course provide guidance please email sales@ashuinternational.co.uk with your order number for more information.
No amendments to an order can be made once it has been placed. You will need to place an additional order.
Your delivery can be delayed if items are not available on your order, this may exceed our regular timescales. We maintain the right to fulfil your order in what we consider a reasonable timescale, unless stipulated by the customer at the time of order placement.
If you need to check availability of items please visit the website www.ashuinternational.co.uk or please email sales@ashuinternational.co.uk or you can give us a call on 07928561537.
Tracking
At Ashu International Ltd we are dedicated to delivering exceptional service and have collaborated with a large network of delivery partners.
It is your responsibility to ensure that the correct delivery address is given to us when you place your order. If an incorrect address is provided, any re-routes, or re-deliveries will incur additional charges. Any changes required once the order is received or dispatched will also incur additional charges.
A tracking number will automatically be emailed to the customer, once Ashu International Ltd dispatches the order.
Receiving your Order
It is your responsibility to ensure clear access is given to the driver to deliver the goods. It is your responsibility to inform us of any obstacles or access issues prior to placing your order.
You will be responsible for any charges we receive for failed deliveries, re-deliveries or failing to accept delivery in the allocated time. If you are receiving pallet deliveries then it is the driver’s responsibility to drop your pallet outside of the given address, or where it is safe to do so. It is then your responsibility to take your pallet into your premises.
We can deliver to amazon fulfilment centres and third-party facilities; however, we cannot be held responsible if stock is misplaced in amazon’s or other parties warehouses or networks.
If you fail to accept your delivery, the goods will be returned and held at a local delivery depot or returned to our facility. Re-delivery charges will apply in case of re-delivery, or 20% re-stocking charges will be applicable if stock is returned to our facility. Original delivery and return will be charged in full.
Shortages and Damages
Whilst every effort is made to ensure you receive your goods in perfect condition, in a small number of cases damages can occur during transit.
Any signs of damage MUST be noted on the delivery note whilst the driver is present, and you must inform us and sign for the goods as ‘damaged’ straightaway. We cannot process claims where it has been signed for without comment or as ‘unchecked’.
For pallets, if there is significant damage to the pallet you can refuse delivery, but please contact us first. For both cases, please ensure to take photographic evidence.
All deliveries are accompanied by an invoice (unless you are a drop shipping customer and have specifically requested no invoice with goods). Please check deliveries to this invoice and not your original web order as occasionally some items may sell out or be discontinued between the time of you placing your order and it being dispatched.
If goods appear on your original order but not on the invoice received with the goods, then they are out of stock and will remain on your Back Order and will be dispatched with your next delivery automatically unless you advise us in writing at sales@ashuinternational.co.uk to cancel the Back Order. We apologise for any inconvenience this may cause.
You will only ever be charged for what we dispatch. If you cannot find this invoice, please contact us and we will supply a copy (please ensure you have checked thoroughly before requesting a new copy, including inside the cardboard flaps of all the boxes or attached to the exterior wrap on pallets).