Terms & Condition
Shipping Destinations
UK Mainland – Free Delivery on orders over £180 ex VAT
The UK Mainland includes England, Scotland, and Wales. Orders below £180 will incur delivery charges of £9 Ex VAT.
UK Mainland (Pallet Delivery) – Free deliveries on orders over £800 ex VAT
Pallet Deliveries for orders under £800 will incur delivery charges based on your postcode and weight of the items.
Orders up to on free delivery offer are calculated based on weight and size of the items at the checkout stage on the website.
Note:
At the moment deliveries are only available for UK Mainland. We currently do not accept orders from the Republic of Ireland, Northern Ireland, Scottish Highlands, Isle of Wight, Scottish Islands, Channel Isles, Isle of Man, and Scilly Isles.
Free Local Delivery
Free Next day local delivery is available to the following areas of Leicester: LE1, LE2, LE3, LE4, and LE5 for orders over £150 ex VAT.
For Local Delivery at checkout select the following:
Delivery method → Local Leicester Delivery
Delivery Timescales
Orders are processed and dispatched within 24-72 hours of the order being placed and paid.
Orders for the UK Mainland will be delivered in 3-5 working days from the day of dispatch.
Deliveries are made between 8am – 6pm and will be made by DPD Local / Parcelforce / APC Overnight, who provide a one-hour delivery window on the day of delivery.
Please note tracking is not available on pallet deliveries or private courier options. We can of course provide guidance please email sales@ashuinternational.co.uk with your order number for more information.
No amendments to an order can be made once it has been placed. You will need to place an additional order.
Your delivery can be delayed if items are not available on your order, this may exceed our regular timescales. We maintain the right to fulfil your order in what we consider a reasonable timescale, unless stipulated by the customer at the time of order placement.
If you need to check availability of items please visit the website www.ashuinternational.co.uk or please email sales@ashuinternational.co.uk or you can give us a call on Tel 0203 476 4511
Tracking
At Ashu International Ltd we are dedicated to delivering exceptional service and have collaborated with a large network of delivery partners.
It is your responsibility to ensure that the correct delivery address is given to us when you place your order. If an incorrect address is provided, any re-routes, or re-deliveries will incur additional charges. Any changes required once the order is received or dispatched will also incur additional charges.
A tracking number will automatically be emailed to the customer, once Ashu International Ltd dispatches the order.
Receiving your Order
It is your responsibility to ensure clear access is given to the driver to deliver the goods. It is your responsibility to inform us of any obstacles or access issues prior to placing your order.
You will be responsible for any charges we receive for failed deliveries, re-deliveries or failing to accept delivery in the allocated time. If you are receiving pallet deliveries then it is the driver’s responsibility to drop your pallet outside of the given address, or where it is safe to do so. It is then your responsibility to take your pallet into your premises.
We can deliver to amazon fulfilment centres and third-party facilities; however, we cannot be held responsible if stock is misplaced in amazon’s or other parties warehouses or networks.
If you fail to accept your delivery, the goods will be returned and held at a local delivery depot or returned to our facility. Re-delivery charges will apply in case of re-delivery, or 20% re-stocking charges will be applicable if stock is returned to our facility. Original delivery and return will be charged in full.
Shortages and Damages
Whilst every effort is made to ensure you receive your goods in perfect condition, in a small number of cases damages can occur during transit.
Any signs of damage MUST be noted on the delivery note whilst the driver is present, and you must inform us and sign for the goods as ‘damaged’ straightaway. We cannot process claims where it has been signed for without comment or as ‘unchecked’.
For pallets, if there is significant damage to the pallet you can refuse delivery, but please contact us first. For both cases, please ensure to take photographic evidence.
All deliveries are accompanied by an invoice (unless you are a drop shipping customer and have specifically requested no invoice with goods). Please check deliveries to this invoice and not your original web order as occasionally some items may sell out or be discontinued between the time of you placing your order and it being dispatched.
If goods appear on your original order but not on the invoice received with the goods, then they are out of stock and will remain on your Back Order and will be dispatched with your next delivery automatically unless you advise us in writing at sales@ashuinternational.co.uk to cancel the Back Order. We apologise for any inconvenience this may cause.
You will only ever be charged for what we dispatch. If you cannot find this invoice, please contact us and we will supply a copy (please ensure you have checked thoroughly before requesting a new copy, including inside the cardboard flaps of all the boxes or attached to the exterior wrap on pallets).
Returns
Ashu International Ltd offers a 7 day no fuss money back guarantee – if you are not happy with your product within 7 working days after delivery, you can return the products to us for a refund.
Please note unfortunately we will not be able to offer refunds or exchanges on the following product categories:
Consumables and perishable products including: bottled water, foods that deteriorate or expire
Health and hygiene products: deodorant & fragrances, air-fresheners, sanitary items, personal protective equipment, face masks, face visors
Cleaning products: Liquid, cleaning or household items examples including Astonish and hand sanitizers
Stationery: Diaries, calendars or dated items
Any unsealed or opened electrical accessories including: batteries, cable and charger cables
Special Orders: Goods manufactured or ordered in specifically to your specifications, or tailored for individual needs
Returning Goods after Order Dispatched
If you cancel your order after it is dispatched, you will be charged the delivery cost and a warehouse restocking fee of £10.00 or 20% whichever is the greater.
It is the customer’s responsibility to pack and return goods to the following address and customer will be liable for the return delivery costs:
Ashu International Ltd
Head Office,
Suite Number 1987,
124 City Road,
London,
EC1V 2NX
United Kingdom
Tel 0203 476 4511
Returned items should be new and unused, with all labels and tags intact in their original packing condition. The return should include a valid purchase invoice and must be returned within a 7-day period.
Once your return has been received, processed and accepted, we will refund your money within 14 days. If you have paid by cheque your account will be credited within 14 days.
Please note we do not reimburse carriage costs for goods being returned to us.
Any returns associated with orders which were collected from our facility must be returned back to us.
Returns Form
Before returning goods to us, please get authorisation from Customer Services by emailing sales@ashuinternational.co.uk.
In this email you must include the following information:
Name
Company Name
Your telephone number
Your order number and invoice number
Notes describing your claim details
Reason for Returns
Cancellations
Returning goods before Order Dispatched
If you cancel your order before it is dispatched, you will be charged a warehouse restocking fee of £10.00 or 20% (whichever is greater).
You must inform us of cancellations as soon as possible via telephone 0203 476 4511 as email requests may be missed or not seen before processing, especially over bank holidays and weekends.
We will also request an email to confirm the cancellation.
Prices
All prices are correct at time of publication, however Ashu International Ltd reserves the right to change prices at any time without prior notification.
All Prices including Unit Price and Pack Price are shown Ex. VAT.
Website Usage
The term ‘Ashu International Ltd’ refers to the owner of the website whose registered office is:
8 Hackness Road, Hamilton, Leicester, LE5 1EX, United Kingdom
The use of this website is subject to the following terms of use:
● If you continue to browse and use this website, you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern Ashu International Ltd’s relationship with you in relation to this website. If you disagree with any part of these terms and conditions, please do not use our website.
● This website uses cookies to monitor browsing preferences. If you do allow cookies to be used, the following personal information may be stored by us for use by third parties: Name, Address, Telephone number, Email ID, IP address.
● This website contains material that is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice.
● The content of the pages of this website is for your general information and use only. It is subject to change without notice.
● All the prices are exclusive of VAT.
● Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website.
● All trademarks reproduced in this website, which are not the property of, or licensed to the operator, are acknowledged on the website.
● Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence.
● Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable.
● Your use of this website and any dispute arising out of such use of the website is subject to the laws of England, Northern Ireland, Scotland and Wales.
Sale and Discount Codes
● Our sale offer codes cannot be used in conjunction with any other offer and can only be redeemed once per customer.
● Codes or offers cannot be used on already discounted/sale items.
● Codes or offers can only be used until its expiry/end date.
● Ashu International Ltd reserves the rights to disallow any discount code/voucher or offer at any time.
Review of Policy
We review and update our policy regularly.
This policy was last updated in March 2026.
Our Details
Ashu International Ltd
8 Hackness Road,
Hamilton, Leicester,
Leicestershire,
LE5 1EX
United Kingdom
Company Registration No. 16900360
Tel: 0203 476 4511
Email: sales@ashuinternational.co.uk